JOB PURPOSE

With the evolution of AZ China's patient service model, the company will build a dedicated ​PSC team to provide direct services to patients, and establish proprietary digital platforms to support the team's operations. Accordingly, China Commercial Core IT team need continuously develop and refine relevant ​IT strategies and solutions of digital platform. To ensure the ​successful delivery and stable operation of the patient service platform, an ​IT Product Owner role is required to ​oversee end-to-end execution, manage demand implementation, and ensure platform reliability. This role will also facilitate ​cross-functional collaboration.

DUTIES & RESPONSIBILITES

System Owner of Patient Service Digital Platform

• Aligning with AZ patient service strategy, plan and design the architecture and solutions for relevant digital platforms.
• Conduct user interviews, data analysis, and other methods to uncover user needs, identify industry trends, and provide data-driven insights for product decision-making, continuously optimizing the product experience.
• Define product strategy, roadmap, and release iteration plans, clarifying product positioning and objectives.
• Design product features, user flows, and key performance metrics.
• As the IT project manager, collaborate with PSC operations, BU marketing, and other teams to drive high-quality product launches on schedule.
• Monitor project progress, identify and resolve critical issues, and ensure product goals are achieved.
• Demand Management: collaborate with the PSC operations team to establish demand management standards.
• Operations and maintenance: design operational management solution for the patient service platform to ensure system stability and data security.
• AI technical capabilities is a plus.
• Exceptional PowerPoint skillsets with professional presentation slides creation is a plus
• Proficient in spoken and written Chinese and English
• Understand and drive innovative initiatives for value-added service provide to PSC team.

JOB REQUIREMENTS & COMPETENCIES

• Bachelor's degree in Information technology, computer science or a related field.
• A minimum 5 years of relevant professional work experience.
• Proven experience of patient service project or CRM project.
• Pharma or healthcare industry working experience or project experience.
• Proven experience as IT project manager role for large-size programs delivery and management.
• Strong cross-functional collaboration and communication skills, with the ability to drive project execution.
• Strong understanding of program & project management methodologies, tools, and best practice.
• Led or participated in digital transformation initiatives in other pharma or non-pharma cos (e.g.: FMCG); leveraged multiple channels engagement methods; Having a know-how of managing IT related projects will be helpful; Familiarity with IT systems implementation/ process automation
• Familiarity on emerging new technologies available which can enhance customer experience
• Technical background is must
• Experienced in cross functional roles in matrixed organizations
• Strong business acumen and interpersonal skills
• Strategic thinking and analytical abilities.