Typical Accountabilities:

• Organizes, controls and delivers specific clerical/administrative activities and services under guidance from a supervisor/manager
• Participates in establishing an understanding of (internal) customer requirements to ensure that planned activities and services meet needs, and in monitoring those services and activities to ensure requirements are fully met
• Coordinates, collates and communicates information at the detailed level, possibly of a technical or statistical nature
• Ensures the production of reports or analyses, to meet quality standards, and provides interpretation of data
• Resolves complex customer queries and issues to meet customer and business requirements
• Contacts sales representatives on non-typical, sensitive or complex issues
• Manages small projects under general guidance ensuring delivery of project outputs according to plan, reviewing and refining plans as necessary

Education, Qualifications, Skills and Experience:

• Prior Administrative experience;
• Ability to follow processes;
• Written and spoken communications;
• Knowledge of sales force structure and responsibilities