Typical Accountabilities:
• Co-ordinates meetings and off-site events including hotel bookings, local travel and transfer arrangements and handling emergency travel situations for both AZ and external visitors

• Ensures that travel is in line with AZ policy and provides value for money for AZ, taking account of different time zones and the work-life balance of participants

• Maintains, checks and processes data accurately to meet deadlines and standards

• Maintains and operates filing and other record systems to meet local needs

• Collates documentation, carrying out defined checks to ensure all items are included correctly

• Produces accurate and timely documentation (letters, invoices, etc.) to meet defined needs and standards

• Obtains, collates and carries out routine manipulation of information from readily available sources

• Sends, receives, sorts and distributes mail items so that they reach their destinations securely

• Receives and carries out processing of messages and incoming data

• Generates routine reports within clear guidelines and timetables to meet the ongoing needs of the function

• Provides information and guidance on processing activities and resolve routine queries and issues to meet customer requirements

• Follows up on processing activities to ensure the high quality of the service delivered

• Ensures all procedures and standards are adhered so that processing inputs and outputs meet customer needs

• Maintains knowledge of regulatory and legal requirements relevant to the role


Typical People Management Responsibility (direct / indirect reports):
• Approximate number of people managed in total (all levels) - 0


What is the global remit? (how many countries will the role operate in?):
• Own country

Education, Qualifications, Skills and Experience:
• Essential: Knowledge of the function, its structure and relevant local procedures; Effective communication of information, both verbally and written as required; Operation of standard office equipment; Numerate and accurate; Keyboard skills and knowledge of relevant software; Basic Customer Service skills; Telephone skills
• Desirable: High school/Secondary school qualification including Maths and English; Professional qualification

Key Relationship to reach solutions:
• Internal (to AZ or team): Internal Teams; Department Colleagues; Senior Managers; Other Department Managers
• External (to AZ): May coordinate vendor support