Role Summary

• The Operations IT Technical Analyst strives to deliver a range of interrelated onsite specialist service offerings, adhering to the technical strategy and direction provided by OpsIT Services Lead, to deliver effective solutions that meet customer and business needs.  The role is accountable for the End to End Resolution of technical issues whilst operating within required quality and compliance standards.  Focus areas include Incident resolution, support and consultation to business customers, small change or service introduction coordination and local application specialism.

• The role holder will be required work across all functions and service delivery partners as well as GTC (global technical centre) to ensure optimal service delivery is achieved.

• The role will be located in Wuxi

Accountabilities

• Delivery of Specialist Technical Support to the business that includes Region Distribution Center and China Operations Supply Chain functional areas.

• Consultation with customers to support and balance the needs for effect system management that include planned and unplanned periods of downtime whilst minimising impact to business operations.

• Performs highly complex work activities covering technical and quality aspects. Contributes to the delivery of IT and OpsIT strategy. Creatively applies a wide range of technical and/or system management principles to identify the route cause and resolution of technical issues.

• Absorbs complex technical information and communicates effectively at all levels to both technical and non-technical audiences. Assesses and evaluates risk. Understands the implications of new technologies.

• Working as part of a global team, will strive to deliver consistency and best practice across the supply chain and distribution

• Assists the user community in provision of transition support and change planning, and liaises with project and service teams.

• Assesses risks inherent in proposed system changes, from a technical, service and architectural perspective to ensure system continuity.

Role Specific Accountabilities

• Accountable for ensuring delivery of IT Service Catalogue including identification and clarification of Service Elements, Scope of Service and Role of service within OpsIT

• Operate within the confines of the approved AstraZeneca Incident management system ServiceNow to ensure accurate and up to date reporting is achieved

• Contributes to the successful delivery of the OpsIT service improvement activities and OpsIT global/local projects

• Works with the System Owner, 3rd party logistic and the Service delivery Teams to maintain their system Management Plan in accordance with local regulatory an compliance policies

Requirements

• Candidate Knowledge, Skills & Experience

  • Demonstrated 3+ yrs direct experience in supply chain and distribution area

  • Strong knowledge of SAP, logistic (or warehouse management system)

  • Working experience in oracle, SQL database area

  • Good oral and written English in collaboration with oversea colleagues

  • Strong influencing, networking and team working skills

  • A proven track record of delivering results

  • Ability to work well in and across diverse global teams

• Academic/Professional Qualification

  • University Bachelor Degree or above or equivalent education background

• Comprehensive understanding of IT Operating model – ability to interact and influence its enhancement and improvement where required