SUMMARY OF THE ROLE

Responsible for the strategic planning, daily operations, and continuous innovation of the Patient Service platform. This role ensures alignment with AZC's patient strategy and business objectives, driving the platform's evolution. The role requires cross-functional collaboration, compliance oversight, and team leadership to deliver high-quality, patient-centric services.

ROLE & RESPONSIBILITIES

Platform Strategy & Planning

• Develop and continuously optimize the mid-to-long-term strategy of the AZC patient service platform, ensuring alignment with AZC’s patient strategy and overall business goals.
• Lead the development and execution of the platform’s annual operational plan, driving the upgrade, including service content, technical architecture, data governance, and compliance mechanisms.

Platform Development

• Lead the overall technical architecture design and development roadmap of AZC patient service platform, ensuring scalability and stability;
• Coordinate internal and external technical resources to drive continuous iteration and optimization of platform modules, such as patient profiling, intelligent follow-up, and data analytics;
• Collaborate with IT and vendors to ensure platform development meets business needs and compliance requirements, with timely launch and stable operation.

Platform Operations

• Oversee daily operations of the platform, including patient service processes, vendor management, content updates, and user experience optimization.
• Monitor key performance indicators (KPIs) and generate regular operational analysis reports to drive continuous improvement.

Service Enhancement

• Collaborate with IT and AI  to enhance the platform’s digital capabilities, including  AI integration, and data visualization.
• Explore and introduce innovative service models to improve patient engagement and satisfaction, creating a differentiated competitive advantage.

Compliance & Risk Management

• Ensure full compliance with company policies and regulatory requirements across all platform activities, including content, data collection and usage, and patient interactions.
• Lead compliance review processes (e.g., CGC approval) and maintain close communication with Legal, Compliance, and PV departments.

Cross-functional Collaboration & Team Management

• Collaborate closely with BU, Medical, Market Access, RWE, R&D, and other departments to ensure alignment of platform services with product lifecycle management.
• Build and manage the platform operations team, focusing on talent development and performance management to enhance team capabilities and execution.

REQUIREMENTS

• Bachelor’s degree or above in Medicine, Pharmacy, Public Health, Marketing, Information Technology, or related fields.
• Minimum 10 years of experience in the pharmaceutical industry, with at least 3 years in patient services, digital innovation, or customer engagement.
• Familiarity with Patient service operations and experience in digital platform development and management is preferred.
• Strong strategic thinking, project management, and cross-functional collaboration skills.
• Solid understanding of compliance requirements in the pharmaceutical industry, with risk control capabilities.
• Excellent communication and leadership skills, with a user-centric and innovative mindset.
• Proficiency in both Chinese and English for effective cross-border communication and reporting.