We are an innovative global healthcare company, committed to transforming the lives of people with immune challenges, rare diseases and blood disorders, cancers, and neurological disorders. From R&D to sales, our talented teams work together, revolutionizing treatment, continually improving products, understanding unmet needs, and connecting communities. We chase the miracles of science every single day, pursuing progress to make a real impact on millions of patients around the world.

About us

At Sanofi, we chase the miracles of science to improve people’s lives. All our decisions are taken with our most important stakeholder in mind – the patients.

Having a rich history of innovation that dates back over 100 years, Sanofi more than ever stays true to its commitment to transform the practice of medicine by providing potentially life-changing treatments and the protection of life-saving vaccines to millions of people. This history includes the first treatments for many rare diseases and the establishment of standards of care in diabetes and cardiovascular disease. Sanofi’s commitment to public health has helped protect hundreds of millions of people from influenza every year for decades and pushed polio to the brink of eradication, while its scientific vision has led to breakthrough innovations in the treatment of inflammatory diseases.

~ 43.07Bn€ Net Sales FY23

~90 countries

~ 91K employees

~ 59 manufacturing sites

~ 20 R&D sites

Strategic context:

Go To Market Capability (GTMC) organization aims for:

• Centralization of Go-to-Market excellence and operational tasks across GBUs

• Harmonizing best-in-class capabilities with strengthened global support while verticalization of reporting within GTMC from local to global

• Defining clear ways of working and bringing clarity on interfaces with GBUs, Digital, and executional support on commercial operations form Sanofi hubs to optimize process excellence and efficiency

Sanofi Greater China is facing a high pace of changes aiming at making the organization across GBUs more agile and impactful organization, adapting the constantly and proactively the resources to the environmental changes.

The Business Analyst Lead oversees the operational management of CRM and other platforms, ensuring that system operations meet specific business process requirements, and is committed to the ongoing standardization and optimization of processes.

Main responsibilities:

• Supervise the administration of CRM and platforms. Provide needed and effective support for CRM and platforms used in any customer-facing operations within HCP and HCO engagement or commercial operations.  Ensure the administration, configuration, and maintenance of the CRM system or other local platforms.  Monitor platform performance and troubleshoot issues as they arise. Examples of processes considered but not exhaustive are:

• User access management: Manage user access by creating and removing accounts as required. Ensure appropriate access levels are granted based on user roles and responsibilities. Maintain data security and confidentiality by implementing access controls.

• Basic operation and maintenance of the platforms: Ensure the smooth operation of various business processes within the system and maintain basic information to meet business management requirements

• CRM and platforms Training

• Provide proper level support to end-users

• Process standardization and optimization: Develop and implement standardized processes, ensuring alignment with global/local policies and processes. Identify opportunities to streamline and enhance platforms processes, driving efficiency and effectiveness.

• Data analysis and reporting: Define and track utilization and engagement KPI’s on tools adoption

• Foster the use of global and local tools and solutions, pursuing an integrated ecosystem - Partner with other Customer Facing team members, other GTMC pillars, and Digital to avoid any fragmented solutions or approaches

• Ensure sustainable collaborative working relationship: Foster open communication and collaboration with the regional and CFC team, Global, other GTMC pillar. Share best practices and lessons learned to improve sales force effectiveness across the region

• Team supervision and development

About you

Education:

·          Minimum bachelor degree

·          Advanced degree (such as Master, PhD, or MBA) is preferred

Experience & knowledge:

·          At least 5 years’ experience in FFE field, most preferably in MNC pharmaceutical companies

• Commercial Operations knowledge and desirable experience supporting in-field teams

• Proven experience in CRM administration, preferably with expertise in managing Veeva CRM

• Proven delivery of outstanding results

• Excellent problem-solving skills and attention to detail.

• Ability to leverage networks, influencing and leading projects

• Ability to lead change while achieving business goals and objectives, act for change, challenging continuously the status quo.

• High persistency and resilience

·          Good command of written English, communication verbal English

Core competencies:

·          Business: Numerate and analytical skills; Ability to prioritize; Robust knowledge in Digital, IT and CRM; Financial acumen; Over achievement against set objectives; Ability to work on their own initiative and make quality decisions; Excellent interpersonal skills to communicate, present, persuade and argument among all GBUs teams and partners.

·          Leadership: Leads by example and walks the talk; Role models Play-To-Win principles and behaviors: Engages others through active and impactful communication; Demonstrates a high level drive, passion and ambition for high performance; Challenges continuously the status quo; Develops fresh approaches in order to deliver results; Has well-developed time management skills, mastering in prioritizing tasks and planning own workloads to ensure deadlines and desired results are met.

·          Networking: Is a strong relationship builder; Seeks out new opportunities; Demonstrates teamworking and shares best practices always; Has experience of successfully leading projects in multicultural environments and in a matrix organization.

Pursue progress, discover extraordinary

Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people.

At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.

Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com!