Candidate Care Partner

Job title: Candidate Care Partner

• Location: Chengdu, China

About the job

Join Sanofi in our Talent function and you can play a vital part in shaping the future of our workforce. Sanofi is on an exciting journey to revolutionize talent acquisition, and our global hubs are at the forefront of this transformation.

Sanofi ‘Hubs’ are where our key strategic business operations are hosted providing centralized services across Global Medical, Finance, People, Procurement, Digital, R&D and more.

Global Talent Services is one of our key service lines in hubs part of Chief Talent Office that helps provide E-2-E Talent Acquisition services globally to businesses spread across General Medicines, Specialty care, Vaccines, R&D, Manufacturing from Hubs across regions in proximity.

As Candidate Care Team Lead, Chengdu Hub Talent Services, you will be a champion for delivering exceptional candidate experiences within their designated hub team. Leading and mentoring a team of Candidate Care Coordinators, this role ensures consistent, positive, and timely interactions with candidates throughout the recruitment lifecycle. The Candidate Care Team Lead is passionate about continuous improvement, leveraging data insights and candidate and hiring manager feedback to enhance processes and elevate the candidate experience within their hub.

Ready to get started?

About Sanofi:

We’re an R&D-driven, AI-powered biopharma company committed to improving people’s lives and delivering compelling growth. Our deep understanding of the immune system – and innovative pipeline – enables us to invent medicines and vaccines that treat and protect millions of people around the world. Together, we chase the miracles of science to improve people’s lives.

Main responsibilities:

• Lead, motivate, and support a team of Candidate Care Coordinators within the hub location, fostering a collaborative and high-performing team environment.
• Oversee the day-to-day delivery of candidate care services (eg: interview scheduling, post offer support) within the region, ensuring all candidate and hiring manager queries are addressed accurately, efficiently, and empathetically.
• Monitor candidate communication channels, ensuring timely and effective delivery of all candidate-facing messaging.
• Track and analyze key performance metrics related to candidate care, including candidate and hiring manager satisfaction feedback and response times.
• Continuously evaluate and identify opportunities to enhance candidate care processes within the hub. Conduct research and market analysis to stay informed about best practices in candidate care and identify opportunities to enhance Sanofi's approach.
• Leverage technology, data analysis, and industry best practices to streamline workflows, improve efficiency, and elevate the candidate experience.
• Partner with other Hub Team Leads and Local Activation teams to implement standardized and consistent candidate interactions that are tailored to the specific needs and expectations of the local region.

About you

You are a highly motivated and experienced recruitment professional with a proven track record of success in leading and managing global recruitment teams, operating within a global business services environment and building new capability in talent teams. You are passionate about delivering exceptional experience and are driven by a desire to continuously improve recruitment processes and outcomes. You are a strategic thinker with a strong understanding of the talent acquisition landscape and are adept at building strong relationships with stakeholders at all levels. 

Why choose us?

• Work where global operations meet bold ambition — supporting critical functions that help bring life-changing treatments to patients faster.
• Accelerate your career through internal gigs, cross-functional moves, and international mobility designed to grow your impact.
• Own meaningful work from day one, with the freedom to shape smarter solutions and lead change across a global business.
• Bring bold ideas to life using the latest tech — from AI and automation to digital tools that transform how we work.
• Collaborate with curious minds across borders, functions, and cultures in a fast-paced, purpose-driven environment.
• Thrive in a workplace designed for you — with vibrant, flexible spaces and benefits that support your well-being, growth, and sense of belonging.

Pursue Progress. Discover Extraordinary.

Join Sanofi and step into a new era of science - where your growth can be just as transformative as the work we do. We invest in you to reach further, think faster, and do what’s never-been-done-before. You’ll help push boundaries, challenge convention, and build smarter solutions that reach the communities we serve. Ready to chase the miracles of science and improve people’s lives? Let’s Pursue Progress and Discover Extraordinary – together.

At Sanofi, we provide equal opportunities to all regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, protected veteran status or other characteristics protected by law.